Refund policy
Returns, course transfer or cancellation
Our returns policy includes all products on our website (excluding courses – please see below for details). Products may be returned to us within 14 days of purchase. All products returned must be unopened and in the original packaging suitable for resale.
Online course bookings are 100% non-transferrable and non-refundable. If you would like to cancel your classroom/venue booking, you can do so at least 21 days prior to your original booked training date with £85 cancellation fee for Hair Extensions, or £190 cancellation fee for Hair Loss Integration Courses. Your course date or location can be transferred or placed on hold at least 21 days before your original booked training date for a £25 administration fee. This fee must be paid at the time of transfer. We may only transfer your booking if there is availability on the course requested. If you have placed a space on hold for a course that you cannot attend, full payment is still required at least 21 days prior to your original booked training date, and your space will be held for a maximum of 12 months from your booking date.
If you do not attend or cancel your booked course or refresher date without at least 21 days notice, you will still be liable to pay the full course fee and will forfeit your refresher space on future dates. Her Hair Loss Academy reserves the right to change or cancel a course date, the course venue or the educators at any given time without prior notice. In the event of a course cancellation, By Danielle Alexandra ltd will offer a course date transfer, but no compensation for any costs incurred. This does not affect your statutory rights, since purchase of one of our courses only guarantees that you will receive the course content within 12 months, but not on a set date or at a set location.
All cancellation and transfer requests must be sent in writing to info@herhairlossacademy.com Cancellations must state that you wish to cancel your course, otherwise your space will be placed on hold.
Her Hair Loss Academy will not be held responsible for confirmation and emails not received by students, and no refunds will be issued under these circumstances. Once any training material has been provided, all courses become 100% non-refundable.